Website Accessibility

Accessibility Statement

{{LEGAL_ENTITY_NAME}}, trading as {{SITE_NAME}}, wants this website to be usable by as many people as reasonably possible, including people who use assistive technologies.

Prepared: {{STATEMENT_PREPARED_DATE}} Last reviewed: {{LAST_REVIEWED_DATE}}

1. Our accessibility commitment

We aim to design, write and maintain this website in a way that is understandable, navigable and compatible with commonly used browsers and assistive technologies.

Our accessibility target is the Web Content Accessibility Guidelines version 2.2 at level AA, where reasonably applicable to the website.

2. Using this website

We aim to support users who need to:

  • Navigate using a keyboard rather than a mouse.
  • Use a screen reader or speech-recognition software.
  • Zoom text and page content.
  • Use browser contrast, colour or font settings.
  • Understand headings, links, forms and error messages.
  • Access content on desktop, tablet and mobile devices.

Browser and device accessibility settings may provide additional controls for text size, contrast, reading mode and voice support.

3. Compliance status

Current tested status {{FULLY_COMPLIANT_PARTIALLY_COMPLIANT_OR_NOT_COMPLIANT}}

{{SHORT_EXPLANATION_OF_COMPLIANCE_STATUS}}

Do not publish an untested compliance claim. Complete an accessibility review and replace the status placeholders with the actual findings.

4. Known accessibility issues

The following issues are currently known:

  • {{KNOWN_ISSUE_1_OR_NO_KNOWN_ISSUES}}
  • {{KNOWN_ISSUE_2_OR_REMOVE_THIS_ROW}}
  • {{KNOWN_ISSUE_3_OR_REMOVE_THIS_ROW}}

Planned corrective action and expected review date: {{ACCESSIBILITY_REMEDIATION_PLAN}}.

5. PDF documents, downloads and media

Some older PDF documents, third-party forms, scanned records, videos or downloadable materials may not be fully accessible.

Contact us when an accessible version, transcript, plain-text copy or reasonable alternative format is needed.

6. Third-party content and services

Parts of the website may use third-party tools such as forms, booking systems, maps, videos, payment services or embedded content.

We may not control every part of their accessibility, but we will consider reasonable alternatives when a third-party feature creates a barrier.

  • Forms provider: {{FORM_PROVIDER}}
  • Booking provider: {{BOOKING_PROVIDER_OR_NONE}}
  • Other embedded services: {{OTHER_THIRD_PARTY_SERVICES}}

7. Accessibility feedback and alternative formats

Contact us when you experience an accessibility problem, cannot use part of the website or need information in another format.

Please identify the page, feature or document involved, explain the problem and tell us what format or support would help.

We aim to acknowledge accessibility enquiries within {{ACCESSIBILITY_RESPONSE_TARGET}}.

8. Complaints about accessibility

We will try to resolve accessibility concerns directly. An unresolved concern can be raised through our Complaints Procedure.

9. How the website was tested

  • Testing date: {{ACCESSIBILITY_TEST_DATE}}
  • Testing method: {{MANUAL_AUTOMATED_OR_COMBINED}}
  • Pages or templates tested: {{TEST_SCOPE}}
  • Browsers and assistive technology: {{TEST_ENVIRONMENT}}
  • Testing organisation: {{INTERNAL_OR_EXTERNAL_TESTER}}

Automated testing alone cannot confirm complete accessibility. The recorded assessment should include appropriate manual checks.

10. Reviewing this statement

This statement will be reviewed after significant website changes, material accessibility findings or at least every {{REVIEW_FREQUENCY}}.

The latest review date will be displayed at the top of this page.