Privacy Policy

1. Who we are

{{LEGAL_ENTITY_NAME}} is responsible for deciding how and why personal information is processed through this website and in connection with enquiries and services.

• Trading name: {{SITE_NAME}}
• Registered or principal address: {{REGISTERED_ADDRESS}}
• Company number, where applicable: {{COMPANY_NUMBER}}
• ICO registration number, where applicable: {{ICO_REGISTRATION_NUMBER}}
• Privacy contact email: {{PRIVACY_EMAIL}}

2. Personal information we may collect

The information collected depends on how you use the website and the nature of your enquiry or instructions. It may include:

• Identity information, including your name, date of birth, nationality and identification details.
• Contact information, including your email address, postal address and telephone number.
• Immigration information, including current status, immigration history, application details and deadlines.
• Family, relationship, employment, education, financial, travel and residence information.
• Information contained in enquiries, consultation requests, documents and correspondence.
• Payment and transaction information where paid services are provided.
• Technical information including IP address, browser type, device information, website activity and cookie preferences.

3. How we collect personal information

Information may be collected:

• Directly from you through forms, emails, calls or consultations.
• From documents or information you provide.
• From another person acting with your authority, such as a family member, employer, sponsor or professional representative.
• Automatically through website logs, cookies and similar technologies.
• From public authorities, courts, tribunals, professional bodies or other relevant organisations where lawful and necessary.

4. How and why we use personal information

The precise lawful basis may depend on the circumstances. We will not use personal information for an incompatible purpose without an appropriate legal basis.

5. Special-category and criminal-offence information

Immigration matters can involve sensitive information, including health, racial or ethnic origin, religion, sexual orientation, political opinions, biometric information or criminal allegations and convictions.

We only process this information where it is relevant and where an additional legal condition applies. This may include explicit consent, legal claims, substantial public interest or another condition permitted by applicable data-protection law.

6. Who we may share information with

Personal information may be shared only where lawful and reasonably necessary, including with:

• Website, hosting, email, form and IT service providers.
• Payment providers and administrative service providers.
• Professional advisers, interpreters, experts or counsel.
• UK Visas and Immigration, courts, tribunals, government departments or public authorities where instructed or legally required.
• Employers, sponsors, educational institutions or other parties relevant to an instructed matter.
• Regulators, insurers, auditors and legal advisers.
• Law-enforcement bodies where disclosure is required or permitted by law.

Service providers acting on our behalf must use information only for authorised purposes and protect it appropriately.

7. International transfers

Some service providers or recipients may process information outside the United Kingdom. Where this occurs, we will use an available lawful transfer mechanism and appropriate safeguards where required.

8. How long we keep information

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, including legal, regulatory, accounting, insurance and dispute-resolution requirements.

Enquiry information that does not result in an ongoing service relationship may be retained for {{ENQUIRY_RETENTION_PERIOD}}. Client and financial records may be kept for longer periods where required by law, regulation, insurance terms or professional obligations.

9. Your data-protection rights

Depending on the circumstances, you may have rights to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Request restriction of processing.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner’s Office.

These rights are not absolute. We may need to retain or continue using information where a lawful exception applies.

10. Information security

We use appropriate organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

No internet transmission or storage method can be guaranteed to be completely secure. Please avoid sending original documents or unnecessary sensitive information through general website forms.

11. Cookies and website technologies

This website may use cookies and similar technologies for essential functionality, preferences, analytics and other approved purposes.

Further information is available in our Cookie Policy.

12. Children’s information

This website is not directed specifically at children. Immigration matters may nevertheless involve children’s personal information. Such information will only be processed where relevant, lawful and appropriately protected.

13. Changes to this Privacy Policy

We may update this policy to reflect changes in our services, systems, providers or legal obligations. The latest version will be published on this page with an updated revision date.

14. Contact and complaints

Questions or requests concerning personal information should be sent to:

• Email: {{PRIVACY_EMAIL}}
• Telephone: {{BUSINESS_PHONE}}
• Address: {{REGISTERED_ADDRESS}}

You may also complain to the Information Commissioner’s Office if you are concerned about how your personal information has been handled.

Visit the Information Commissioner’s Office